Frequently Asked Questions

1. Do I have hearing loss?

If you question whether you have hearing loss, you should see an audiologist. Patients with hearing loss usually are referred to Dalzells Audiology by their doctors, family members, and friends. The audiologist will examine your ears and perform a hearing evaluation in a sound booth to determine whether you have hearing loss, and if so, what degree and type. If the audiologist determines that you have signs of a medical problem, you will be referred to your personal physician prior to obtaining hearing aids. Most insurances cover hearing evaluations.


2. Can my hearing be improved with hearing aids?

Nearly everyone with hearing loss can be helped with new-technology digital hearing aids, but features and quality vary greatly among them. To achieve good benefit, hearing aids must be selected and programmed appropriately for your hearing loss and lifestyle. Therefore, the expertise and care of your audiologist are very important.

Many patients with hearing loss come to Dalzells Audiology for second opinions, because they are not hearing well with hearing aids they obtained elsewhere. Sometimes, this is due to poor quality or malfunctioning hearing aids. However, we typically find that their hearing aids have been selected and/or programmed inappropriately for their hearing loss and lifestyle.


3. What degree and certification should my audiologist have?

Your audiologist should have a doctorate in Audiology and professional board certification by The American Board of Audiology.


4. What type of hearing aid is best for me?

Your audiologist will discuss with you various styles and features of hearing aids. You are encouraged to bring a family member or friend to your appointment.


5. How much do hearing aids cost?

A hearing aid costs approximately $1300 to $3600. There are many styles, technologies, and features available. The cost of a hearing aid depends on your hearing loss, listening needs, and choices. Hearing aids are purchased on a trial basis and may be returned within 45 days of purchase. Fees for ear molds and a hearing aid evaluation are nonrefundable.


6. Do I need one or two hearing aids?

If you have hearing loss in both ears, it is usually best to use two. Two hearing aids allow you to hear from both sides and improves speech clarity, especially in difficult listening situations.


7. What is the life of a hearing aid?

The average life of a hearing aid is 5 years. Hearing aid manufacturers usually have parts to repair hearing aids for at least 5 years. If you are pleased with your older hearing aid, and if it is still appropriate for your hearing loss, it may be able to be repaired.


8. Do hearing aids help in background noise?

Yes. Some hearing aids have sophisticated sound analysis and can be programmed to reduce the negative effects of environmental noise in conversation. In addition, most hearing aids have directional microphone systems which focus the amplification on the sounds of interest (those you are facing) when you are in noisy environments. These features are important for someone who wishes to understand speech in background noise. Also, there are accessories which can be used with your hearing aids to further improve speech understanding in noise.


9. What about rechargeable hearing aids?

There are rechargeable hearing aids for individuals who do not wish to, or who find it difficult to, replace batteries. Your audiologist will discuss these options with you.


10. Can hearing aids connect directly to my cell phone for hands-free use?

Yes. There are several options which allow you to hear cell phone calls through one or both of your hearing aids, greatly improving speech understanding. In addition, some hearing aids have apps which work with a cell phone to allow adjustment of hearing aids.


11. What is available to help me hear the television better?

First, properly selected and programmed hearing aids can greatly improve your ability to understand speech in most situations, including with the television. If you continue to have difficulty, there are accessories which transmit the sound from your television, either directly to your hearing aids, or through a ‘streaming’ accessory you wear which sends the television signal to your hearing aids. Your audiologist can discuss these options with you.

Your hearing loss, lifestyle, listening needs, and expectations are unique. Some individuals want a basic solution, some want cutting-edge technology which automatically ‘chauffeurs’ their listening experience, and others want a bit of both. Your audiologist will be your expert guide through the myriad of options to help you understand what is possible and how to achieve the best results for you.

Our service to you does not end with the fitting of hearing aids. We will continue to work together with you to ensure your hearing aids are functioning to the best of their ability, and that you are receiving the maximum potential benefit from them as your hearing loss and/or lifestyle changes. To achieve good benefit, hearing aids must be selected and programmed appropriately for your hearing loss and life style. Therefore, the expertise and care of your audiologist are very important.

What You Need to Know About Your Appointment

One of the Administrative Assistants in our office will obtain information from you when you call to schedule an appointment. You will most likely not have to fill out additional information when you come to our office for your appointment. They will ask for your health insurance information. They will call your insurance carrier to determine your benefits for Audiology services to ensure that you receive all of your benefits for your visit.


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Two Convenient Locations

Brighton Office


2561 Lac De Ville Blvd, Suite 101

Rochester, NY 14618

Ph: 585-461-9192

Fax: 585-461-9196

Greece Office


10 South Pointe Landing, Suite 150

Rochester, NY 14606

Ph: 585-227-0808

Fax: 585-227-3811