Our Services

Hearing Evaluation

Your ears will be examined and your hearing will be evaluated by one of our audiologists. Your audiologist will determine if you have hearing loss. If you have hearing loss, the type and severity will be determined as well as whether you may be a candidate for hearing aids. Your audiologist will investigate medical problems that may require referral to a physician. Most insurances cover hearing evaluations.


Hearing Aid Consultation

Patients with hearing loss usually are referred to Dalzells Audiology by their doctors or by family members or friends to determine whether their hearing could be improved with hearing aids.

Also, many patients with hearing loss come to Dalzells Audiology for second opinions, because they are not hearing well with hearing aids they obtained elsewhere. Sometimes, their hearing aids are found to be poor quality or malfunctioning. However, typically we find that their hearing aids have been selected and/or programmed inappropriately for their hearing loss and lifestyle.

Nearly everyone with hearing loss can be helped with today’s hearing aids, but quality and features vary greatly among hearing aids. You and your audiologist will discuss your hearing loss and hearing needs. Hearing aid technologies, styles, and costs will be reviewed. There is no charge for a Hearing Aid Consultation. Once you have selected a hearing aid technology and style, your audiologist will make an impression of your ear(s) if necessary, and your hearing aid(s) will be ordered.


Hearing Aid Evaluation and Fitting

To achieve good benefit, hearing aids must be selected, fit, and programmed appropriately for your hearing loss and lifestyle. Therefore, the expertise of your audiologist is very important. You will be evaluated and fit with your hearing aid(s) approximately 1-2 weeks after the hearing aid consultation. Your hearing aid(s) will be adjusted and programmed for your hearing loss and hearing needs. Your audiologist will also instruct you regarding the care and operation of your hearing aid(s). All of our patients purchase hearing aids on a 45-day trial basis.


Hearing Aid Repair

Regardless of the Style of hearing instruments you wear, they will eventually need maintenance and/or repair. All hearing instruments have microphone ports where sound is picked up, and a receiver port where sound is delivered to your ear. If any of these ports are blocked by debris, the performance of your hearing instruments will be reduced. Some instruments have microphone and /or wax traps which the wearer can replace, while others require professional servicing. We have specialized equipment to thoroughly clean your hearing instruments.

Additionally, there are items which occasionally require replacement such as: earmold tubes, slim tubes, receiver wires, tone hooks, battery doors, switches/buttons, and vent plugs.

We are able to modify the physical fit of your hearing instruments, alter the venting, repair minor cracks/breaks, update the firmware, adjust the battery contacts and replace seals.

Most cleaning and repair to your hearing instruments can be completed during your appointed visit.

If a hearing instrument requires repair by the manufacturer, we will send it to the manufacturer. We will also check and reprogram it when it returns. In some instances we can provide you with a ‘loaner’ hearing instrument.

Costs for in-office and manufacturer’s repair will be discussed with you by your audiologist.


Tinnitus Management

Tinnitus: \\\\tin-ǝt-ǝs\\\\. A ringing or other sensation of sound heard only by the individual with the condition.

1. There is no cure for tinnitus
2. Most adults will hear tinnitus from time to time, usually when it is very quiet.
3. While there are many possible causes of tinnitus, the most common cause is aging.
4. Tinnitus following exposure to a loud sound indicates that the level of sound was potentially damaging to your hearing.
5. There are no FDA approved remedies for tinnitus.

Management of Tinnitus

While tinnitus cannot be cured, it can be managed. Most people who hear bothersome levels of tinnitus also have hearing loss. Therefore having your hearing evaluated is the first step. If you are found to have hearing loss sufficient for the use of amplification, the use of correctly fitted hearing instruments can be helpful in reducing your awareness of the tinnitus. Hearing instruments achieve this by returning audibility of real-world sounds which serve to mask the tinnitus. For individuals with louder levels of tinnitus, hearing instruments can be programmed to produce actual masking noises. This can further decrease awareness and/or annoyance caused by the tinnitus.

For individuals whose sleep is disturbed by tinnitus we recommend noise generators such as a fan, a radio tuned between stations, or dedicated machines.

Your audiologist will investigate the cause of your tinnitus and possible ways to give you relief from your tinnitus.


Annual Visits

You will receive an annual reminder to return to see your audiologist. Your hearing aid(s) will be checked, cleaned, and repaired if necessary. Your hearing will be re-evaluated when necessary.


Two Convenient Locations

Brighton Office


2561 Lac De Ville Blvd, Suite 101

Rochester, NY 14618

Ph: 585-461-9192

Fax: 585-461-9196

Greece Office


10 South Pointe Landing, Suite 150

Rochester, NY 14606

Ph: 585-227-0808

Fax: 585-227-3811